If you have a complaint
The Council are committed to upholding standards of excellence and supporting practitioners and training providers in providing the best service for human and equid. We want to offer a complaints process that is fair, proper, and open.
EFC Complaints Policies
Contact us
You should read the EFC Complaints Policies before submitting your complaint. Find it by clicking on the button above. We will ask if you have explored all other available options to achieve resolution before contacting the EFC.
The Council can judge whether a Listed Equine Fitter or Training Provider has failed to abide by the applicable Codes or to follow due process when handling a complaint. It can suspend listing, set corrective measures, or strike the Listed party from the Directory.
Your complaint will be handled and reviewed by people independent of the issue with no conflicts of interest in reaching fair and proper resolution.